Support
We answer every email.
MemoryRouter is a small team. Support is handled directly by the people who build the product.
Email us
[email protected]Typical response time is within one business day. MemoryRouter is headquartered in New York, New York, United States.
Never include a password, OAuth token, authorization code, cookie, or raw Memory Key in an email. We will never ask for them.
Connecting ChatGPT, Claude, or Codex
Tell us which app you are connecting, which step failed, and the exact message you saw on screen. Setup guides live on the ChatGPT, Claude, and Codex pages.
Your memory vault
Questions about what is stored, how to search it, how to export it, or how to delete it. You control every memory from the dashboard.
Billing and account
Plan changes, receipts, cancellation, or trial questions. Include the email on your account so we can find it quickly.
Privacy and data requests
Access, correction, or deletion requests for your personal data. We respond to every request.
What to include
- The email address on your MemoryRouter account
- Which AI app you were using (ChatGPT, Claude, Codex, OpenClaw, or your own code)
- The step where things stopped working and the exact message you saw
- A screenshot if you have one, with any secrets covered